Onyebuchi Micheal Ugwu
IT Support Specialist | Help Desk Analyst | Entry-Level SOC Analyst
IT Support & Cybersecurity Specialist with 4+ years experience in help desk, desktop support, IAM administration, and system deployments across enterprise, education, and small-business environments.
About Me
Skilled in diagnosing hardware, software, and network issues while delivering customer-focused solutions
Cybersecurity Focus
Incident response, MFA implementation, and security best practices
System Administration
Active Directory, Office 365, Intune, and endpoint management
Customer Service
9,000+ successful deliveries with top ratings demonstrating reliability
Development Skills
Next.js, Supabase, Vercel - building secure web applications
Professional Experience
4+ years of hands-on experience in IT support, system administration, and cybersecurity
IT Support Specialist & Freelance Developer
Eye Candy Works
Cypress Village, CA
- Delivered on-site and remote IT support (Wi-Fi, password resets, software installs)
- Built secure web apps (AuditSelfie 2025, RemediCAP 2024) using Next.js, Supabase, and Vercel
- Implemented authentication and data-protection controls aligned with NIST principles
IT Support Technician (Contract)
TCD Services
Placentia, CA
- Upgraded thin clients and monitors at two Chase Bank branches
- Performed incident response on client networks, validating MFA and authentication readiness
- Supported Windows, macOS, and Chrome OS environments
IT Support Project – Chromebook IAM
TCD Services
Long Beach, CA (Savanna School District)
- Configured and managed IAM for 1,000+ Chromebooks for staff and students
- Secured logins and resolved Tier-1 and Tier-2 access issues via Active Directory and O365
IT Consultant
Soccer Shop USA
Panorama City, CA
- Migrated e-commerce platform to secure cloud hosting (-50% costs)
- Conducted PCI compliance tests and maintained POS system integrity
Core Skills
Technical expertise across IT support, cybersecurity, and modern web development
IT Support & Administration
Cybersecurity
Operating Systems
Networking
Development
Certifications
Industry-recognized certifications demonstrating technical expertise and commitment to professional development
Google IT Support Professional Certificate
Google / Coursera
August 2018
5-course certificate covering Technical Support Fundamentals, Computer Networking, Operating Systems, System Administration, and IT Security
IBM Cybersecurity Analyst
IBM / Coursera
October 2021
Cybersecurity Compliance Framework & System Administration
MITRE ATT&CK Defender (MAD)
Cybrary
October 2021
ATT&CK Cyber Threat Intelligence Certification Training (3 CEUs/CPEs)
Code: CC-0ce5e7c9-bca4-4eb9-bdba-a08c0e4a4c60
CompTIA Network+
CompTIA
Certified
Networking fundamentals, infrastructure, and network operations
CompTIA Security+
CompTIA
In Progress
Security concepts, risk management, and cryptography
Microsoft Technology Associate (MTA)
Microsoft
Certified
Fundamental technical concepts
Featured Projects
Secure web applications built with modern technologies and security best practices
AuditSelfie
2025
GPS and time-stamped compliance photo application that reduces audit documentation time. Built with Next.js and Supabase, featuring secure authentication and real-time data synchronization.
Key Features:
- •Automated compliance documentation
- •GPS and timestamp verification
- •Secure cloud storage
- •Real-time sync across devices
Technologies:
RemediCAP
2024
AI-assisted Corrective Action Plan automation tool for risk remediation. Streamlines the process of creating, tracking, and managing corrective actions with intelligent suggestions.
Key Features:
- •AI-powered action plan generation
- •Risk assessment automation
- •Progress tracking dashboard
- •Compliance reporting
Technologies:
Get In Touch
Looking for an IT Support Specialist or Cybersecurity Analyst? Let's connect!
Contact Information
Availability
Currently available for full-time IT Support, Help Desk, or SOC Analyst positions. Open to contract and permanent roles.
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